How do I cancel a premium subscription?
You can cancel a premium subscription for a room at any time. You are paying in advance for a month, and when you cancel your room will continue to have premium features for the remainder of the month you have paid for.
How to cancel a premium subscription (*these steps will need to be done from a web browser as we currently do not have the option available within the mobile application*):
- Enter the room you want to cancel the subscription for. (*Please not you will need to be logged in as the owner of the room to cancel*)
- Click "Settings" in the top menu
- Click "Cancel" on the top item where it says "Current plan: Premium"
- Confirm that you want to cancel
- An end date will now be set for your subscription, 30 days after the date of your last payment. If you need to cancel the cancellation process you will can re-enter your settings page anytime before your end date and choose to continue the subscription if need be.