How do I cancel a premium subscription?

You can cancel a premium subscription for a room at any time. You are paying in advance for a month, and when you cancel your room will continue to have premium features for the remainder of the month you have paid for. 

How to cancel a premium subscription (*these steps will need to be done from a web browser as we currently do not have the option available within the mobile application*): 

  1. Enter the room you want to cancel the subscription for. (*Please not you will need to be logged in as the owner of the room to cancel*)
  2. Click "Settings" in the top menu
  3. Click "Cancel" on the top item where it says "Current plan: Premium"

  4. Confirm that you want to cancel
  5. An end date will now be set for your subscription, 30 days after the date of your last payment. If you need to cancel the cancellation process you will can re-enter your settings page anytime before your end date and choose to continue the subscription if need be. 

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