Troubleshoot and resolve echoing in your room
What causes echo?
In general, an echo is caused by one of two things:
- Someone's mic is too close to a speaker or sound output. This could be two participants that are physically in the same room, or someone with an external mic that's positioned too close to their speakers.
- One or more users is experiencing slow and/or unstable network conditions. In this case it's possible for the audio feeds to get out of sync, which can cause echoing.
How can I fix echo?
To fix echo, you'll need to first determine which of the above possibilities is causing your echo. Below are some ways to troubleshoot each potential cause.
You can check this by having all of your users join you in your appear.in room. If you experience echo, have each participant mute their mic one person at a time and check if the echo still persists. If the echo stops when a user mutes their mic, it's a good sign that they are the one causing the echo in the room.
Once you determine who's mic situation isn't ideal, they can try either of the following:
- Use a headset while on appear.in. This way there isn't any chance that a mic will pick up the audio from the room
- Turn down their computer volume, and move their mic farther away from their speakers. If the user is on a laptop with a built in mic, using a headset will be the best way to go
Network issues can be diagnosed by using a speed test site like https://fast.com/ and testing your connection speed to ensure it meets our minimum requirements. Additionally some troubleshooting can be done if the user is connecting by WiFi, by trying a different network, or hard-lining over ethernet. If the issue gets better when on a different network, it's a good sign that the original network isn't consistent enough to use appear.in.
None of that helped me
If none of the above resolves your issue, you can of course contact our support team by sending in an email to firstname.lastname@example.org. In the email, be sure to include any troubleshooting that you've already done, and a detailed description of the situation!